Right of revocation
You may revoke your contract declaration either in writing (i.e. letter, fax, email) or by returning the goods within a period of two weeks (‘Period of Revocation’) without stating any reasons. The Period of Revocation begins on the day after delivery of the goods, but earliest on the day following receipt of this instruction in writing (i.e. letter, fax, email) and not prior to fulfillment of our obligations to inform as required under German law (§ 312c para. 2 German Civil Code (BGB)) and our obligations in respect of electronic business transactions (§ 312e para. 1 sentence 1 German Civil Code (BGB)).
Compliance with the Period of Revocation only requires timely dispatch of the revocation notice or timely return of the goods. The revocation notice must be addressed to:
Tel **49 (0) 40 7237470
Fax**49 (0) 40 72374711
Should you have been informed of your Right of Revocation only after the contract has been concluded, the Period of Revocation shall be one month.
Consequences of revocation
In the event of a valid revocation, the reciprocally received services and goods shall be returned and, if applicable, any benefits gained restituted (i.e. interest). Should the customer not be able to return to us the services or goods received or, as a whole or in part, only in depreciated condition, the customer must, if applicable, pay compensation to this extent. For deliveries of merchandise this shall not apply if the depreciation of the merchandise is solely due to its inspection, as would have been possible for the customer in a retail outlet, for instance. In other respects, the customer can avoid the obligation to pay compensation by not using the merchandise like an owner and refraining from doing anything that impairs its value. However, if the customer was not informed in writing (i.e. letter, fax, email) about the obligation to pay compensation and about the opportunities of its avoidance latest at the time the contract was concluded, the customer shall not pay compensation for any depreciation arising from the contractual use of the merchandise.
Goods that can be sent by parcel post are to be returned at our risk. The customer must meet the cost of the return postage if the goods delivered correspond to the goods ordered and if the cost of the goods to be returned does not exceed Euro 40, or if, in the event of a higher cost of the goods, the customer has not yet paid the consideration or a contractually agreed installment at the time of revocation. Otherwise, the sales return is free of charge for the customer.
Goods that cannot be sent by parcel post will be collected from the customer. Obligations to reimburse payments must be fulfilled within a period of 30 days. For the customer, the period set begins on dispatch of the cancellation declaration or shipment goods, for us it begins on their receipt.
The Right of Revocation does not exist in the case of contracts
- for the delivery of goods produced in accordance with customer specifications or those clearly tailored to personal requirements of the customer or those not suitable to be returned due to their composition or those which may spoil quickly or where their expiration date would be exceeded,
- for the delivery of audio and video recordings or software, provided the Consumer has broken the seal of the data media delivered and
- for the delivery of newspapers, periodicals and magazines.
- End of instruction on the Right of Revocation -
How do I get my money back in the event of revocation?
Once we have inspected the goods returned to us, we will immediately refund the amount for the returned goods to your bank, PayPal or credit card account. Therefore please ensure to provide details of your bank, your PayPal account number or your credit card details in the event of revocation or return of the goods. Credit card information is not stored in the online shop for reasons of security.
What advantages do I gain from applying / registering for ‘My Customer Account’?
If you have already shopped in our online shop and set up an online customer account, you can log into the ‘Welcome back’ section with your customer name (email address) and the password sent to you. Here, you can view your last orders and directly select earmarked items again and place them in the electronic shopping cart. You also have the option to change your personal information. One of the advantages of your personal online account is that you do not have to reenter your address details again for further orders. However, for your protection, credit card information, for example, is not stored.
What can I do if I have forgotten my password for ‘My Customer Account’?
Forgotten your password? No problem! You can arrange for a new password to be sent to you by using the email address, with which you registered at our online shop, together with a superimposed security code. When registering at ‘Welcome back’, just click on ‘Password forgotten’. Now enter your email address for identification as well as the superimposed security code. Based on this information, you will be sent an email with a link to the email address specified by you at the time of registration. Please click on the link in the email. This takes you to a page in the online shop where you can enter a new password.
Our account details
Tel **49 (0) 40 7237470
Fax**49 (0) 40 72374711
VAT registration number: